Chubby (my dad) followed an ironclad “act of kindness” regimen every day, seven days a week.
He called three people for one reason – to ask how he could help.
Three calls a day. No exceptions. Even on holidays.
Dad was meticulous about keeping each conversation short (he told me he tried to limit calls to less than ten minutes) and linear (he said the calls should be focused on only one thing – how he could help them.).
After a brief hello and some small talk, Dad would ask if everything was going well – in business, family and health – and then ask, READ MORE